Privacy policy
Privacy Policy
Last updated: 10 August 2026
Fast Unlocking ("Fast Unlocking", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from fastunlocking.com/shop.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long it may be retained, and the choices and rights available to you.
1. Information We Collect
Depending on how you use our website and services, we may collect information including:
First and last name
Email address
Billing and delivery address
Telephone number
Account and login information
Order and transaction information
Products and services purchased
Payment status and transaction references
IP address
Browser and device information
Website activity and security logs
Support requests and correspondence
Chat messages submitted through our website
Order reference numbers
Product-specific information required to process an order
For certain products or services, product-specific information may include:
Box or dongle serial numbers
Software account usernames or email addresses
Device IMEI or serial numbers
License identifiers
Activation details
Hardware identifiers
Service-related account information
We request such information only when reasonably necessary to provide the product or service ordered.
2. Payment Information
Payments may be processed through third-party payment providers such as PayPal, Stripe, card processors, or other payment services made available at checkout.
Fast Unlocking does not normally receive or store your complete payment-card number, CVV, or other full card credentials when payment is handled directly by a payment provider.
Payment providers process payment information according to their own privacy policies and security requirements.
We may receive and retain information such as:
Payment status
Transaction ID
Payment provider
Amount paid
Currency
Billing information
Fraud or payment-risk results where applicable
3. How We Use Your Information
We may use personal information to:
Create and manage your customer account
Process orders
Receive and verify payments
Deliver products and services
Generate or activate licenses
Process software subscriptions and memberships
Submit activation or unlocking requests
Send order confirmations and status updates
Provide invoices or transaction records
Respond to customer-support requests
Diagnose technical problems
Prevent fraud and unauthorized use
Protect our website, customers, and services
Investigate suspicious transactions
Handle refunds, cancellations, disputes, and chargebacks
Maintain accounting and business records
Improve our website and customer experience
Comply with legal and regulatory obligations
Send marketing communications where permitted and where you have subscribed or otherwise agreed to receive them
Where applicable under data-protection law, processing may be based on performance of a contract, compliance with legal obligations, legitimate business interests, or your consent.
4. Order Processing and Third-Party Suppliers
Some Fast Unlocking products and services depend on third-party suppliers, manufacturers, licensing servers, activation providers, unlocking providers, firmware platforms, payment processors, hosting providers, or other service providers.
Where necessary to fulfill an order, we may securely provide relevant order information to the supplier responsible for processing that service.
For example, this may include:
Product ordered
Serial number
IMEI
Account email
Username
License identifier
Order reference
Other information specifically required to perform the requested service
We do not provide suppliers with unrelated personal information where it is not required for order fulfillment.
5. Customer Support and Chat
When you contact Fast Unlocking through our contact forms, support system, email, or online assistant, we may store information including your name, email address, order reference, conversation messages, and technical information needed to resolve your request.
This information is used to provide support, maintain conversation history, prevent abuse, and resolve order or account problems.
6. Cookies and Similar Technologies
Fast Unlocking may use cookies and similar technologies for purposes including:
Keeping you signed in
Maintaining your shopping cart
Remembering preferences
Maintaining website sessions
Security and fraud prevention
Language and localization settings
Checkout functionality
Website analytics
Measuring website performance
Some third-party services integrated into the website may also set their own cookies.
Where required by applicable law, non-essential cookies will be used based on the choices or consent you provide.
7. How We Share Information
We may share information only where reasonably necessary with categories of recipients such as:
Payment processors
Product suppliers
Licensing and activation providers
Hosting and infrastructure providers
Email delivery providers
Customer-support systems
Security and fraud-prevention providers
Accounting or professional advisers
Government or regulatory authorities when legally required
We do not sell customer personal information to advertisers.
We do not authorize third parties to use information supplied specifically for order fulfillment for unrelated marketing purposes.
8. International Data Processing
Because Fast Unlocking provides online services internationally and may work with service providers in different countries, information may sometimes be processed outside your country of residence.
Where applicable privacy laws require safeguards for international data transfers, we will use appropriate legal or contractual safeguards.
9. Data Retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:
Providing purchased services
Maintaining customer accounts
Providing customer support
Keeping transaction and accounting records
Preventing fraud
Resolving disputes
Handling chargebacks
Enforcing our agreements
Complying with legal obligations
Different categories of information may have different retention periods.
When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise removed in accordance with our operational and legal obligations.
10. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, database, internet transmission, or online service can be guaranteed to be completely secure.
Customers are responsible for protecting their own passwords, account credentials, license information, and devices.
Please notify us promptly if you believe your Fast Unlocking account or order information has been compromised.
11. Your Privacy Rights
Depending on your country and applicable privacy law, you may have rights concerning your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Restrict certain processing
Object to certain processing
Request a portable copy of certain information
Withdraw consent where processing is based on consent
Opt out of marketing communications
Lodge a complaint with an applicable data-protection authority
These rights may be subject to legal exceptions and verification requirements.
Requests may be sent to:
support@fastunlocking.com
We may need to verify your identity before processing certain privacy requests.
12. Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may send information about Fast Unlocking products, services, updates, and offers.
You may unsubscribe using the unsubscribe option provided in marketing messages or by contacting us.
Service communications concerning orders, licenses, security, payments, or account activity are not considered marketing messages and may still be sent where necessary.
13. Children's Privacy
Fast Unlocking is intended for customers who are legally able to enter into contracts and purchase the products or services offered.
Our services are not intentionally directed toward young children, and we do not knowingly seek to collect personal information from children where doing so would violate applicable law.
14. Third-Party Websites
Our website may contain links to external websites, suppliers, payment providers, software developers, manufacturers, or other services.
Fast Unlocking is not responsible for the privacy practices, security, availability, or content of independent third-party websites.
You should review the privacy policy of any third-party service you use.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, business practices, or legal obligations change.
The latest version will be published on this page with an updated revision date.
16. Contact Us
For privacy questions, requests, or concerns, contact:
Fast Unlocking
Website: fastunlocking.com/shop
Email: support@fastunlocking.com