Return Policy

Fast Unlocking Shop – Return Policy

Effective Date: [Insert Date]

At Fast Unlocking Shop, customer satisfaction is our top priority. We strive to provide fast, reliable, and secure unlocking services. Please review our return policy below to understand how we handle refunds and returns.

🔒 Eligibility for Refunds

We offer refunds under the following conditions:

  1. Service Not Delivered

    • If we are unable to provide the unlocking service or deliver the unlock code within the promised timeframe, you may be eligible for a full refund.

  2. Unlock Code Not Working

    • If the unlock code or service provided does not work, and you have followed all instructions correctly and provided accurate device information, you may qualify for a refund after verification.

  3. Order Cancellation

    • Orders may be cancelled for a full refund only if the service has not yet been processed. Once processing begins, cancellation may not be possible.

❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect information provided by the customer (e.g., wrong IMEI number, wrong carrier).

  • Device is hard-locked, blacklisted, or reported lost/stolen (unless otherwise stated in the service description).

  • The phone is already unlocked.

  • Customer changes mind after the order is processed.

  • Delays caused by third-party suppliers or networks (outside our control).

🔄 How to Request a Refund

To request a refund, please contact our support team within 7 days of receiving your order. Include:

  • Order number

  • IMEI number

  • Device make and model

  • Detailed explanation of the issue

  • Any screenshots or proof of error (if applicable)

Email: [Your Support Email]
Or use our Contact Form at: [Website URL]

Our team will respond within 1–3 business days.

📌 Important Notes

  • All refunds, if approved, will be issued to the original payment method.

  • Processing time for refunds may vary depending on your payment provider.

We appreciate your business and are here to help resolve any issues. Thank you for choosing Fast Unlocking Shop!

Would you like a version of this formatted for a website, or one that includes legal language as well?

You said:
return policy for hardware products on site
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Here's a clear and professional Return Policy for Hardware Products sold on your site Fast Unlocking Shop. This policy assumes you're selling physical items like unlocking tools, boxes, cables, or other mobile repair hardware.

Fast Unlocking Shop – Hardware Product Return Policy

Effective Date: [Insert Date]

Thank you for shopping with Fast Unlocking Shop. We stand behind the quality of our hardware products and want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.

📦 Return Eligibility

We accept returns or exchanges on hardware products under the following conditions:

  1. Defective or Damaged on Arrival (DOA):

    • If your item arrives damaged or is not functioning properly out of the box, you must notify us within 7 days of delivery to request a replacement or refund.

  2. Wrong Item Shipped:

    • If you receive the incorrect item, contact us within 7 days of delivery. We will arrange for the correct item to be sent at no additional cost.

  3. Change of Mind (If Applicable):

    • Returns for non-defective products may be accepted within 14 days of delivery, but only if the product is:

      • Unused

      • In its original, unopened packaging

      • In resalable condition

    • A restocking fee of 10–20% may apply.

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or damaged items not caused by transit or manufacturing defects.

  • Items without original packaging or accessories.

  • Software tools, licenses, or activation dongles once issued.

  • Custom orders or clearance items marked “Final Sale”.

🔄 Return Process

  1. Contact Us First
    Email us at [Your Support Email] within the return window with:

    • Your order number

    • Description of the issue

    • Photos or videos (for damaged or defective items)

  2. Receive Return Authorization
    If your return is approved, we’ll provide an RMA (Return Merchandise Authorization) number and return instructions.

  3. Ship the Product Back
    Return shipping costs are:

    • Covered by us for defective or incorrect items

    • Paid by the customer for non-defective returns

We recommend using a trackable shipping method, as we are not responsible for items lost in return transit.

💳 Refunds

  • Approved refunds will be issued to your original payment method within 5–10 business days of receiving and inspecting the returned item.

  • If the item is not returned in its original condition, a partial refund or denial may apply.

📌 Need Help?

For any questions or concerns, reach out to our support team:

📧 Email: [Your Support Email]
🌐 Website: [Your Website URL]

We appreciate your business and aim to provide a smooth and fair return experience. Thank you for choosing Fast Unlocking Shop!

Let me know if you want this adapted for specific marketplaces (like eBay, Amazon, Shopify), or localized for international customers.