/* Fast Support Suite front v1.0.0 */
.fss-wrap{max-width:760px;margin:0 auto}
.fss-alert{border-radius:8px;padding:10px 14px;margin-bottom:14px;font-size:15px}
.fss-alert-error{background:#fee2e2;border:1px solid #fecaca;color:#991b1b}
.fss-alert-warn{background:#fef9c3;border:1px solid #fde68a;color:#854d0e}
.fss-table{width:100%;border-collapse:collapse;background:#fff;border:1px solid #e7e5e4;border-radius:8px;overflow:hidden}
.fss-table th{background:#f5f5f4;text-align:left;padding:9px 12px;font-size:13px;text-transform:uppercase;letter-spacing:.4px;color:#57534e}
.fss-table td{padding:10px 12px;border-top:1px solid #f1f0ef}
.fss-badge{display:inline-block;border-radius:20px;padding:2px 10px;font-size:12px;font-weight:600}
.fss-badge-open{background:#dbeafe;color:#1e40af}
.fss-badge-answered{background:#dcfce7;color:#166534}
.fss-badge-customer{background:#fef9c3;color:#854d0e}
.fss-badge-closed{background:#e7e5e4;color:#57534e}
.fss-form label{display:block;font-weight:600;font-size:14px;margin:14px 0 4px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}
.fss-form input[type=text],.fss-form input:not([type]),.fss-form select,.fss-form textarea{width:100%;box-sizing:border-box;border:1px solid #d6d3d1;border-radius:7px;padding:9px 11px;font:inherit;background:#fff}
.fss-form button{margin-top:16px;background:#2563eb;color:#fff;border:none;border-radius:8px;padding:11px 22px;font:inherit;font-weight:600;cursor:pointer}
.fss-form button:hover{background:#1d4ed8}
.fss-post{background:#fff;border:1px solid #e7e5e4;border-radius:10px;padding:14px 18px;margin:14px 0}
.fss-post-staff{border-left:4px solid #2563eb;background:#f8fbff}
.fss-post-meta{font-size:13px;color:#78716c;margin-bottom:8px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}
.fss-post-file{margin-top:10px;font-size:14px}
.fss-dl-list{display:flex;flex-direction:column;gap:12px;margin-bottom:8px}
.fss-dl-item{display:flex;justify-content:space-between;align-items:center;gap:16px;background:#fff;border:1px solid #e7e5e4;border-radius:10px;padding:16px 20px}
.fss-dl-version{color:#2563eb;font-size:14px}
.fss-dl-desc{color:#57534e;font-size:15px;margin:4px 0}
.fss-dl-meta{color:#a8a29e;font-size:13px}
.fss-btn{flex-shrink:0;background:#2563eb;color:#fff !important;text-decoration:none;border-radius:8px;padding:10px 20px;font-weight:600;font-size:15px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif}
.fss-btn:hover{background:#1d4ed8}
.fss-btn-locked{background:#a8a29e}
.fss-faq-item{background:#fff;border:1px solid #e7e5e4;border-radius:10px;margin:10px 0;padding:0}
.fss-faq-item summary{cursor:pointer;font-weight:600;padding:14px 18px}
.fss-faq-answer{padding:0 18px 16px;color:#44403c}
/* Chat widget */
#fss-chat-bubble{position:fixed;right:22px;bottom:22px;display:inline-flex;align-items:center;gap:8px;height:48px;padding:0 20px 0 16px;border-radius:999px;background:#1d5fbf;color:#fff;border:none;font:600 15px/1 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;cursor:pointer;box-shadow:0 6px 18px rgba(0,0,0,.22);z-index:9998}
#fss-chat-bubble:hover{background:#174d9c}
#fss-chat-bubble svg{flex:none}
.fss-chat-head{display:flex;align-items:center;justify-content:space-between}
#fss-chat-close{background:none;border:0;color:inherit;font-size:22px;line-height:1;cursor:pointer;padding:0 2px}
#fss-chat-box{position:fixed;right:22px;bottom:90px;width:320px;max-width:calc(100vw - 44px);height:420px;background:#fff;border:1px solid #d6d3d1;border-radius:14px;display:none;flex-direction:column;overflow:hidden;box-shadow:0 8px 30px rgba(0,0,0,.25);z-index:9999;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;font-size:14px}
#fss-chat-box.fss-open{display:flex}
.fss-chat-head{background:#111827;color:#fff;padding:12px 16px;font-weight:600}
.fss-chat-msgs{flex:1;overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:8px;background:#fafaf9}
.fss-msg{max-width:80%;border-radius:12px;padding:8px 12px;line-height:1.4;white-space:pre-wrap;word-wrap:break-word}
.fss-msg-user{align-self:flex-end;background:#2563eb;color:#fff;border-bottom-right-radius:4px}
.fss-msg-staff{align-self:flex-start;background:#e7e5e4;color:#1f2937;border-bottom-left-radius:4px}
.fss-msg-bot{align-self:flex-start;background:#eef2ff;color:#1e293b;border:1px solid #c7d2fe;border-bottom-left-radius:4px}
.fss-msg-who{display:block;font-size:10px;font-weight:700;letter-spacing:.04em;text-transform:uppercase;color:#4f46e5;margin-bottom:2px}
.fss-msg-time{display:block;font-size:10px;opacity:.7;margin-top:3px}
.fss-chat-form{display:flex;gap:6px;padding:10px;border-top:1px solid #e7e5e4}
.fss-chat-form input,.fss-chat-form textarea{flex:1;border:1px solid #d6d3d1;border-radius:8px;padding:8px 10px;font:inherit;resize:none}
.fss-chat-form button{background:#2563eb;color:#fff;border:none;border-radius:8px;padding:0 14px;font-weight:600;cursor:pointer}
.fss-chat-guest{padding:14px;display:flex;flex-direction:column;gap:8px}
.fss-chat-guest input{border:1px solid #d6d3d1;border-radius:8px;padding:9px 11px;font:inherit}
.fss-chat-guest button{background:#2563eb;color:#fff;border:none;border-radius:8px;padding:10px;font-weight:600;cursor:pointer}
.fss-chat-note{font-size:12px;color:#78716c;padding:0 14px 10px}

/* New ticket card */
.fss-tix-new{border:1px solid #e2e8f0;border-radius:14px;background:#fff;box-shadow:0 10px 30px rgba(15,23,42,.06);margin:24px 0;overflow:hidden}
.fss-tix-new-head{display:flex;align-items:center;justify-content:space-between;background:linear-gradient(90deg,#0b1f3a,#1f5fb0);color:#fff;padding:16px 20px}
.fss-tix-new-head h2{margin:0;font-size:19px;color:#fff}
.fss-tix-back{background:#fff;color:#0b1f3a;font-weight:700;text-decoration:underline;border-radius:8px;padding:9px 18px}
.fss-tix-new-body{padding:22px 20px 24px}
.fss-tix-form label{display:block;font-weight:700;font-size:14px;margin:12px 0 6px}.fss-req{color:#dc2626}
.fss-tix-form input[type=text],.fss-tix-form input:not([type]),.fss-tix-form select,.fss-tix-form textarea{width:100%;box-sizing:border-box;border:1px solid #cbd5e1;border-radius:8px;padding:11px 13px;font:inherit;background:#fff}
.fss-tix-form textarea{min-height:150px;resize:vertical}
.fss-tix-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.fss-tix-form button[type=submit]{margin-top:16px;background:#1f5fb0;color:#fff;border:0;border-radius:8px;padding:12px 24px;font:inherit;font-weight:700;cursor:pointer}
.fss-tix-form .fp-captcha{margin-top:14px}
@media(max-width:640px){.fss-tix-row{grid-template-columns:1fr}}

/* Ticket thread / list share the card look */
.fss-tix-new-head>div h2{display:inline-block;margin-right:10px;vertical-align:middle}
.fss-tix-new-head .fss-badge{vertical-align:middle}
.fss-tix-meta{display:inline-block;margin-left:8px;font-size:12px;opacity:.85;vertical-align:middle}
.fss-tix-thread .fss-post{margin:0 0 14px;padding:14px 16px;border:1px solid #e2e8f0;border-radius:10px;background:#f8fafc}
.fss-tix-thread .fss-post-staff{background:#eef4ff;border-color:#c7d7f5}
.fss-tix-thread .fss-post-meta{font-size:12px;color:#64748b;margin-bottom:6px}
.fss-tix-thread .fss-post:last-child{margin-bottom:0}
.fss-tix-new-body .fss-table{width:100%;border-collapse:collapse}
.fss-tix-new-body .fss-table th,.fss-tix-new-body .fss-table td{padding:10px 8px;border-bottom:1px solid #eef2f7;text-align:left}
.fss-tix-empty{margin:0;color:#64748b}
.fss-tix-new+.fss-tix-new{margin-top:18px}
.fss-dl-gate{text-align:center;padding:36px 20px;border:1px dashed var(--fp-border,#cbd5e1);border-radius:12px}.fss-dl-gate .fss-btn{margin:4px}.fss-dl-empty{color:var(--fp-muted,#64748b)}
.fss-dl-toolbar{display:flex;gap:12px;flex-wrap:wrap;align-items:center;margin:0 0 18px}.fss-dl-search{flex:1;min-width:200px;border:1px solid var(--fp-border,#cbd5e1);border-radius:8px;padding:10px 12px;font:inherit}.fss-dl-cats{display:flex;gap:6px;flex-wrap:wrap}.fss-dl-cats button{border:1px solid var(--fp-border,#cbd5e1);background:var(--fp-card-bg,#fff);border-radius:999px;padding:6px 14px;font:inherit;font-size:13px;cursor:pointer}.fss-dl-cats button.is-active{background:var(--fp-primary,#2563eb);border-color:var(--fp-primary,#2563eb);color:#fff}
.fss-dl-quota{font-size:13px;color:var(--fp-muted,#64748b);margin:-8px 0 16px}.fss-dl-badge{display:inline-block;font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;padding:2px 8px;border-radius:999px;margin-left:6px;vertical-align:middle}.fss-dl-badge-new{background:#dcfce7;color:#166534}.fss-dl-badge-hot{background:#fef3c7;color:#92400e}.fss-dl-badge-lock{background:#e0e7ff;color:#3730a3}
.fss-dl-notes{margin:6px 0;font-size:13px}.fss-dl-notes summary{cursor:pointer;color:var(--fp-primary,#2563eb)}.fss-dl-notes div{margin-top:4px;color:var(--fp-muted,#475569)}span.fss-btn.fss-btn-locked{cursor:not-allowed;opacity:.7}